During the Power Dialer session, call recipients are able to opt-out of power dialer calls. This feature is only available for the multiline dialer. When using the Multiline Dialer, you can turn on the Interactive Voice Response (IVR) so call recipients will receive a message after the callback message plays,
The callback message is "Press 1 to opt-out of further communication".
When a call recipient opt-outs from your power dialer calls, they will be placed on your Do Not Contact (DNC) list. You can also manually add numbers to your DNC List to avoid contacting them in the future. Click here to learn how to manually add a number to the DNC List.
Setup Call Opt-Out
1) Open the Main Menu and click on Contacts
2) To access Dialer Settings, select a contact for your Contact Dashboard and click on Dial.
3) Click on the following gear icon.
4) In General Setting, toggle on the IVR Opt-Out button.
If at any point you get stuck, we're here to help via:
Phone 760-501-8582, Email firstname.lastname@example.org, and LiveChat Mon-Fri 7am - 5pm PT